![]() ![]() PSA systems help MSPs manage all aspects of their customer relationships from a single system. Windows Intune also provides asset inventory capabilities. A connection to the corporate network or virtual private network is no longer necessary. The console enables IT personnel to monitor, manage, update, secure, and troubleshoot users' computers wherever they are located. Windows Intune cloud services deliver management and security capabilities through a single web-based console. The offering combines the delivery of client computer management and security as a cloud service with an upgraded license to the Windows® 7 Enterprise operating system for the client computer, rolled into a monthly subscription. Windows Intune is the latest addition to the Microsoft® Online Services portfolio. These services are further enhanced when business processes are managed using a PSA tool, such as Autotask. The system provides the MSP with a predictable revenue stream, while the customer benefits by having a monitored IT infrastructure and service partner to help identify and repair system issues proactively, before they become system interruptions.ĭelivery of this flat-rate and proactively managed services offering depends on a remote management and monitoring tool, such as Windows Intune. Each MSP has its own unique mix of service offerings, but most include remote infrastructure monitoring.Īt a flat monthly fee, a robust remote infrastructure monitoring system benefits both the MSP and the customer. The specific services that MSPs offer vary greatly but include remote infrastructure monitoring, spam filtering, help desk, client and server management, and remote backup functionality. Managed services are a packaged set of IT services offered for a flat, predictable monthly fee. This document shows how Managed Services Providers (MSP) can use Windows Intune™ in conjunction with a professional services automation (PSA) tool such as the Autotask platform to create a seamless and efficient workflow.Īs the information technology (IT) services industry has evolved, many service providers have found increased profitability and customer satisfaction by adopting a flat-rate services model, popularly called managed services. ![]()
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